Scanner not connecting

[BOSTONGURL]

My HP color laserjet MFP printer will not connect to the scanner.  I am on a microsoft surface windows 11.  I will take any and all help.

[Irfan_06]

Hi @BOSTONGURL,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're experiencing an issue with scanning on your printer.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- Are you able to print from your windows device? 

- May I know which application are you using to print?

- When was the last time your printer was connected to the network or working fine?

- Were there any changes made to your printer recently?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[BOSTONGURL]

Thanks Irwin

 I am using an HP Color Laserjet MFP M283fdw

Here are the answers to your questions:

- Are you able to print from your windows device? Yes, can print 

- May I know which application are you using to print? HP smart I get this issue when click scan 

- When was the last time your printer was connected to the network or working fine? Never had issues with printer works fine and only use wireless on network

- Were there any changes made to your printer recently? No

[Irfan_06]

Hi @BOSTONGURL,

Thank you for sharing the above information.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D) Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[BOSTONGURL]

I have completed all tasks and cannot print now.  I see the printer is in the HP smart as connected but when choose print and document no printing.

When checking printer status it says 'offline'.

[Irfan_06]

Hi @BOSTONGURL,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Please follow the steps below to fix the issue.

A) Refer to the steps on this link to further troubleshoot as the printer is showing offline.

B) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support