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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎10-27-2026 11:17 AM

HP Recommended

The scanner won't scan. The message says, "Device not found".

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1 REPLY 1

‎10-29-2026 08:39 AM

HP Recommended

Hi @scanner261 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

We understand that the scanner is showing a “Device not found” message and is not being detected for scanning. We’ll be glad to understand the setup more clearly and help with the right guidance.

 

Could you please share:

  • The exact HP printer/scanner model.
  • The device and operating system you are scanning from, such as Windows 11, macOS, Android, or iOS.
  • How the HP device is connected: Wi-Fi, Ethernet, or USB.
  • Where you are attempting to scan from, for example the HP app, Windows Scan, or another application.
  • Whether printing is working normally from the same device.
  • Whether scanning worked previously or this is a new setup.

 

These details will help us narrow down why the scanner is returning “Device not found” and provide the appropriate next steps.

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I'm an HP Employee.


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