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‎07-15-2025 12:59 PM

HP Recommended
Product: HP ScanJet Pro 2000 s2 Sheet-feed Scanner

I am having issues with the “scanner not found” error after the windows 11 image. The model is ScanJet Pro 2000 s2 (It's a USB connection).  I installed the latest driver and restarted the Windows Image Acquisition service.  The problem still isn’t fully resolved—even after installing the latest OS build 26100.4652.

I noticed: After completing the driver installation, Device Manager initially shows only one entry: "HP ScanJet Pro 2000 s2 (USB)" under Imaging Devices. At this stage, the scanner does not function and returns a "not found" error. But, after a few minutes, a second entry appears: "HP HP ScanJet Pro 2000 s2".  When both entries are visible, the scanner starts working correctly.

If I leave the scanner sit for few minutes, it eventually connects but once the scanner turns off, I still get the message.  

Any ideas?  Thanks!

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