Scanner not picking up colors correctly

[Kel35]

Hello, 

Ever since I purchased this printer, I’ve noticed that it does not scan tones of pink and purple very well. It will either dim pink and purple colors or wash them out entirely. Any advice on how to fix this would be greatly appreciated. So far, I have increased the dpi to 300 but that hasn’t improved the colors very much. 

I am using the HP ENVY 6055 All-In-One Printer. 

[Anand_Andy]

Hi @Kel35,

Welcome to the HP Support Community

I understand you are facing a scan-related issue with your HP ENVY 6055 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document: Resolve scan quality problems on HP printers

I hope this helps! Keep me posted. 

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