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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-07-2025 01:10 PM

HP Recommended

Our office uses an HP LaserJet Pro MFP M428fdw printer/scanner and beginning just recently, I cannot use the scanning function.

I can use the machine to print, however get an error message that my computer is not connected to the network when I try to scan from the machine to my computer.

My company tech team says that on the printers web page, under the address section, there should be a place to add my IP address so that the HP machine recognizes it. However, no such tab/button/section on the address page has a place for me to add the IP address.

Any ideas I can try to get my scanning capability restored?

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