• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-09-2022 02:38 PM

HP Recommended
Product: HP officejet pro 6830
Operating System: Microsoft Windows 10 (64-bit)

My HP officejet pro 6830 will not scan as color. I choose color but it comes out black and white. I am scanning to flash Drive.

Category:
1 REPLY 1

‎01-09-2022 03:03 PM

HP Recommended

Hello @Jw09 .
First check the ink levels.
Please update the printer firmware:
https://ftp.hp.com/pub/softlib/software12/COL54362/bi-131207-2/Full_Webpack-33.3.81-Full_Webpack.exe

Clear the error by resetting the printer without the ink cartridges.

  1. Open the cartridge access door or lid.

    • If the carriage moves to the center of the printer, continue with these steps.

    • If the carriage does not move to the center of the printer, close the access door or lid. Disconnect the power cord from the printer and power source, wait 60 seconds, and then reconnect the power cord to the printer and a wall outlet. Turn the printer on, and then continue with these steps.

  2. Remove the cartridges.

  3. With the printer turned on, disconnect the power cord from the printer.

  4. Unplug the power cord from the power source.

  5. Wait 60 seconds.

  6. Reconnect the power cord to a wall outlet and the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  7. Turn the printer on.

  8. Reinsert the cartridges, and then close the cartridge access door or lid.

  9. Follow the steps to align the printer, if prompted.

 

On the printer control panel screen, touch Copy .
Scroll down and up to select the number of copies.
TIP: To save this setting as the default for future jobs, on the printer control panel screen, touch Copy . printer control panel screen, touch Copy , touch or Copy settings , and then touch Save current settings.
5. Touch Black or Color to start copying.

 

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.