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Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Using a colorlaserjet pro mfp283fdw…keep getting the following message when trying to scan to email… username or password is incorrect. Ensure both user account and password are valid.

1 REPLY 1
HP Recommended

Make sure you are using an app password and not just the account password.  

An example using g.mail password is discussed below with two examples:

 

 

The printer cannot use the account password. A special "application" password is required as discussed here.

You cannot use your account credentials. Your username (email) is ok but you need an app password as discussed here.

Let me know if any of these video are helpful. I do not have office 365 nor do I have an HP printer that can email out a scan.
If one or more is useful I will refer it to the next person that has a problem like yours



Let me know what you find out.


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