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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-09-2021 11:57 AM

HP Recommended
Product: HP ENVY 4504
Operating System: Microsoft Windows XP

Until about 5 to 7 days ago my printer and scanner were working well.  About two days ago my scanner stopped working although my printer continues to work normally.  When I go into 'printers and scanners'/'management'/'scanner'/'scan' the scanner no longer responds.  At the same time a message appears on the printer/scanner display saying that it cannot find the printer.

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1 person had the same question
3 REPLIES 3

‎10-09-2021 02:08 PM

HP Recommended

 

Scanner not working on Officejet 4650

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‎10-09-2021 02:10 PM

HP Recommended

Need help to download driver so that scanner will work

1 person found this reply helpful
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‎10-09-2021 04:17 PM

HP Recommended

Many thanks for your response.  Unfortunately the problem has got worse.  The printer is no longer accessible on my PC, and I can't download the driver as my Printer is about 6-7 years old and is not amongst those that can be downloaded.  The only option is to use the original CD to download the printer once more, but my laptop doesn't have a CD port, and I have come to the conclusion that I will need to buy a new Printer/Scanner - and it will definitely not be an HP Printer. However, thanks for your helpful response.

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