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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Reg87
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Scanner not workig

HP Recommended
HP ENVY 4504
Microsoft Windows XP

Until about 5 to 7 days ago my printer and scanner were working well.  About two days ago my scanner stopped working although my printer continues to work normally.  When I go into 'printers and scanners'/'management'/'scanner'/'scan' the scanner no longer responds.  At the same time a message appears on the printer/scanner display saying that it cannot find the printer.

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4650John
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Scanner not working on Officejet 4650

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4650John
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Need help to download driver so that scanner will work

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Reg87
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Many thanks for your response.  Unfortunately the problem has got worse.  The printer is no longer accessible on my PC, and I can't download the driver as my Printer is about 6-7 years old and is not amongst those that can be downloaded.  The only option is to use the original CD to download the printer once more, but my laptop doesn't have a CD port, and I have come to the conclusion that I will need to buy a new Printer/Scanner - and it will definitely not be an HP Printer. However, thanks for your helpful response.

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