Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎09-09-2019 06:15 AM

HP Recommended

After a power outage I am unable to scan but am still able to print. I reinstalled the software."Scanning is currently unavailable" is the message I receive.

3 people had the same question
3 REPLIES 3

‎09-11-2019 11:38 AM

HP Recommended

@achsviking61

 

Could you please help me with the exact model name or the product number of the printer?

Make sure you connect the printer to the wallout let directly.

are you facing the same issue while making a copy?

 

Keep me posted.

 

Welcome to the HP Community.

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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‎09-13-2019 08:58 AM

HP Recommended

Before receiving your email I again uninstalled the program and this time uninstalled the Smart app. I reinstalled both and everything worked properly.

Thanks for your inquiry.

 

**bleep**

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‎09-14-2019 11:32 AM

HP Recommended

@achsviking61

 

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

 

Take care now and do have a great week ahead.

:)Cheers:)

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No
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