Scanner not working on Windows 11

[TiredOfMicrosof]

As many other people, my printer/scanner Laserjet M27272nf does not work properly now that my new computer is on Windows 11. It was working fine on Windows 10. It prints no problem, but scanning does not work although the scanner gets moving physically, it cannot transfer the file to the computer. It is a local USB connection. I tried many things and NONE are working:

1. Unplugged computer and printer/scanner, and restart them both;

2. Downloaded and installed HP drivers for that printer/scanner for Windows 11 (USB);

3. Updated all Windows drivers; 

4. HP Doctor cannot fix the WIA problem;

5. HP Smart cannot fix communications with scanner;

6. Uninstalled the scanner on the computer and rebooted;

7. Restarted the WIA in services;

8. Windows Device troubleshoot.

Nothing works. Can you help?

[Valsimot]

That is a very old printer model, did you check if it is supported in W11

https://support.hp.com/us-en/document/ish_4839960-4840167-16 

[TiredOfMicrosof]

It still works quite well, age should not be an issue. Also, there are drivers for it for Windows 11 that should work. 

https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-m2727-multifunction-printer-series/3377...

If I have to get a new printer, I will make sure it is NOT an HP.

[Valsimot · Accepted solution]

The link you provided with the drivers are for universal print drivers, those drivers are for printing only ( mainly for single function printer, but work with multifunctions too) those drivers doesn't support scanning.

[TiredOfMicrosof]

Thanks.

I found a way to downgrade PC pre-installed with Windows 11 to 10, so that will fix the problem, and I don't like Win 11 anyway.