Scanner not working

[CRAIGDARDEN1]

When my Mac upgraded to OS 10.13 my HP scanner D110 stopped working.  It would not save a scanned document and it would only print out a completely blacked-out page.  I use wireless connection.  Any idea how to fix this?

[Jeet_singh · Accepted solution]

@CRAIGDARDEN1,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues while scanning from your HP Photosmart printer after upgrading to Mac OS X 10.13. Don't worry as I have a few suggestions which should help you resolve this issue.

Hard reset on the printer, router, computer and other devices on the same network.

The following steps temporarily disconnect network and Internet connections and require restarting your computer. Complete any tasks or downloads in progress before continuing.

1. Press the Power button on the printer to turn it off.

2. Disconnect the power cord from the rear of the printer.

3. Disconnect the power cord from the wireless router.

4. Turn off the computer.

5. Wait for 30 seconds.

6. Reconnect the power cord to the wireless router.

7. Wait for 30 seconds, or until the router is fully on and ready

8. Turn the computer back on.

9. Wait for the computer to reload

10. Reconnect the power cord to the rear of the printer.

11. Turn the printer back on.

If the issue still persists, I would suggest here is to remove the printer and then add the printer, follow step number 2 from the below link.

• For more in detailed, please go through this support document for - HP Printers - Printing with Apple AirPrint (macOS and OS X)

Also you can try using the HP easy scan to scan from your MAC. This is much more easier and you will get many advanced scan tools. Download it here: http://apple.co/2lsPpwU 

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[CRAIGDARDEN1]

Hello Jeet_singh.

Thank you very much, I finally got the scanner working.  

I never could get the Easy Scan to work - I kept getting the error message: "Software for "%@" failed to run".  

The "Printing w/ Apple AirPrint seemed to do the trick".

Cheers!

[Jeet_singh]

@CRAIGDARDEN1,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,