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Message 1 of 2
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Scanner not working

HP Recommended
HP ENVY 4512
Microsoft Windows 10 (32-bit)

My printer suddenly isn't scanning anymore. It keeps showing an alignment issue but won't let me align anything because the scanner component was broken. I've tried the hp diagnostic and restarting everything. The diagnostic said there was a driver error.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Aryia, Welcome to HP Support Community!

Are you able to make photocopies on the printer? If no, follow the steps from the document HP Printers - Resolving Copy Problems to isolate and resolve the issue.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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