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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎07-03-2022 10:47 AM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: macOS 10.15 Catalina

I have been using my HP Officejet Pro 9015 for over two years.  A couple of months ago, I needed to scan for a project.  I could not get Document Scanner App, HP Easy Scan or the HP Smart Scan program which had previously been working to recognize that there was a scanner connected to the system.  I have deleted (drug app to trash) and reinstalled all of the most current apps from the App Store without success.  In using the diagnostics I have printed out the HP Network Configuration Page and the unit is connected.    I'm at a loss for a solution and it needs to be rectified.  The only thing that I know that has changed in the configuration is that I have eliminated PIA (VPN) and replaced it with Express VPN.  However when I have the express Vpn disconnected I have no results either - i.e. Scanner not found "Failed to Open a Connection to the device (-21345).  I am currently backing up assuming that I need to migrate to either Big Sur or Mojhave but I sincerely hope not with the same results.  I love the printer but this is ridiculous.  I am wirelessly connected and have been since installed with new Mac two yrs ago.  Any assistance would be greatly appreciated.  The drivers/software installed always shows up as a 9010, not the actually printer, but again it worked up until recently. 

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2 REPLIES 2

‎07-03-2022 12:03 PM

HP Recommended

Hi,

for the printer model, it is expected to appear as 9010 and not as your printer model, it would always appear as the printer series and not with the model number itself.

 

Could you please try making a copy from the printer and let me know the results? are you able to successfully copy with your printer both in Black and White and Color copy?

 

Shlomi



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‎07-03-2022 04:34 PM

HP Recommended

Printer makes copies from front panel without problem. 

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