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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-03-2024 02:37 PM

HP Recommended
Product: HP ENVY 5660 e-All-in-One Printer

My printer works, however when I try to scan it using the online tool is just keeps making noise and not scanning.

Category:
3 REPLIES 3

‎04-03-2024 03:10 PM

HP Recommended

Is the noise possibly coming from the ADF?

Are errors displayed?

I'm not an employee of HP, I'm as volunteer here.
         
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‎04-03-2024 03:21 PM

HP Recommended

No the noise is coming from the scanner like its scanning but it just keeps doing nothing. I can scan it manually by using the buttons on the printer itself but the online tool is the problem. I have tried uninstalling and reinstalling but it keeps doin the same thing.

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‎04-03-2024 03:51 PM

HP Recommended

Which operating system is used?

 

The scanner has 2 options from where a document can be scanned:
1. Flatbed or
2. ADF

Are you sure you have selected the correct source?
You are using HP Smart, here is a link: https://support.hp.com/us-en/document/ish_2275901-2074064-16

on how to scan with HP Smart.

What is shown on the display when the scan is started with HP Smart?

 

I'm not an employee of HP, I'm as volunteer here.
         
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