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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Pam242_0-1719236210194.png

 

1 REPLY 1
HP Recommended

Hi @Pam242,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

If you encounter the "Couldn't connect to scanner" error with your HP printer, try the following steps to resolve it:

 

Run HP Print and Scan Doctor (HPPSdr.exe) to diagnose and fix any connection issues12.

 

You may also, check these documents:

 

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-
HP Community Moderator



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