Scanner offline

[Andree-B]

Hi,

I am using a HP desktop 1510 for my printing. It is connected to my laptop and both, printer and laptop are on.

When going to scan, it tells me scanner offline. When I go to add new printer, it tells me USB001 online and USB offline.

But I cannot use the USB001. Anyone had this problem before and an idea what I could do to make it work again.

It always worked until today.

Thanks in advance, Andree

[Nal_NR · Accepted solution]

Hi @Andree-B,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP Deskjet 1510 All-in-One Printer is showing as offline when you try to scan or add it as a new printer, here are some steps you can take to troubleshoot the issue:

Check USB Connection:

• Ensure that the USB cable is securely connected between the printer and your computer.
• Try using a different USB cable and a different USB port on your computer.

Restart Printer and Computer:

• Turn off the printer and your computer.
• Wait for a few minutes, then turn them back on and check if the issue is resolved.

Check Printer Status:

• Press the "Power" button on the printer to turn it on.
• Make sure there are no error messages on the printer's display panel.

Restart Print Spooler Service:

• Press Windows + R, type services.msc, and press Enter.
• Scroll down and find the "Print Spooler" service.
• Right-click on it and select "Restart."

Reinstall Printer Driver:

• Press Windows + X and select "Device Manager."
• Expand the "Print queues" section.
• Right-click on your printer and select "Uninstall device."
• Disconnect the printer from the computer.
• Restart your computer.
• Reconnect the printer and let Windows reinstall the driver automatically.

Check Printer Settings:

• Press Windows + I to open Settings.
• Go to "Devices" > "Printers & scanners."
• Select your printer and click on "Manage."
• Check if there are any pending print jobs or if the printer is set as the default printer.

Update Printer Firmware:

• Visit the HP support website and download the latest firmware for your printer model.
• Follow the instructions on the website to update the printer's firmware.

Check for Windows Updates:

• Make sure your Windows operating system is up to date, as updates can sometimes resolve printer issues.

Try a Different USB Port:

• If you haven't already, try connecting the printer to a different USB port on your computer.

If none of these steps resolve the issue, there may be a hardware problem with your printer, and you may need to contact HP support.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Andree-B]

Thank you for the feebback Elohi_NR,
I've tried most of the options already and somehow ended up with it working again, though it now looks different and more like the version of my previous laptop. But as long as it works I don't care. I assume it was fixed from downloading the software version again.

Thanks for the help; I appreciate it.

Andree

[Nal_NR]

Hi @Andree-B ,

I am happy to know that the issue has been resolved.  

I also appreciate your time and patience.

Feel free to ask your queries in the future

It was a pleasure assisting you. You have a good day ahead