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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Hp 8600 Plus

My printer is working but the scanning is not.  

1 REPLY 1
HP Recommended

@DougStelljes53

 

Welcome to HP support community.

 

Which operating system is installed on the computer to which this printer is connected?

Are you getting any error message while scanning?

 

Reply with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

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