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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
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HP Recommended
HP Scanjet 3500c
Microsoft Windows 8.1 (64-bit)

I want to use this scanner with Windows 8.1 because it scans photos, negatives and slides and has done so for many years.  I attempted to install it on my new computer but it wouldn't install - ostensbly because of missing driver, although I have the original disc with the product's software.

 

HP's website lists the product but has no answer for downloading updated drivers.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hey 54jack,

You may check the Scanjet G3110 which seems to meet any of your needs:

http://shopping1.hp.com/is-bin/INTERSHOP.enfinity/WFS/WW-USSMBPublicStore-Site/en_US/-/USD/ViewProdu...

 

As well the 5590 model might be applicable:

http://shopping1.hp.com/is-bin/INTERSHOP.enfinity/WFS/WW-USSMBPublicStore-Site/en_US/-/USD/ViewProdu...

 

Regards,

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

5 REPLIES 5
HP Recommended

Hi,

Sorry, the scanner is incompatible with Windows 8.1 and there is no software available for the operating system:

http://support.hp.com/us-en/document/c03477149

 

You may try installing the Basic scanner drivers for Windows Vista and check if that may work.

Save teh file to your desktop, right click it and select Troubleshoot Compatibility.

Follow the stes by selecting that the product was installed on vista and try launching the installation:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=sj-46166-1&cc=us&dlc=en&lc=en&...

 

If the installation fails I afraid you cannot do much, it was not designed for Windows 8 but it worth trying.

If it work you may scan via Windows Fax and Scan or Paint.

 

Best of luck,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

Thanks for your input.  Can you recommend another scanner that will scan negatives, slides and photos?

 

54jack

HP Recommended

Hey 54jack,

You may check the Scanjet G3110 which seems to meet any of your needs:

http://shopping1.hp.com/is-bin/INTERSHOP.enfinity/WFS/WW-USSMBPublicStore-Site/en_US/-/USD/ViewProdu...

 

As well the 5590 model might be applicable:

http://shopping1.hp.com/is-bin/INTERSHOP.enfinity/WFS/WW-USSMBPublicStore-Site/en_US/-/USD/ViewProdu...

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

Thanks, your info was essential to solving my problem.  I've purchased a new scanner that fits all my needs.

HP Recommended

Shiomi's link only leads to the shopping page for HP. No use at all!

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