-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Scanning, Faxing, and Copying
- Scanner operation

Create an account on the HP Community to personalize your profile and ask a question
03-10-2015 12:01 PM
I want to use this scanner with Windows 8.1 because it scans photos, negatives and slides and has done so for many years. I attempted to install it on my new computer but it wouldn't install - ostensbly because of missing driver, although I have the original disc with the product's software.
HP's website lists the product but has no answer for downloading updated drivers.
Solved! Go to Solution.
Accepted Solutions
03-10-2015 10:52 PM
Hey 54jack,
You may check the Scanjet G3110 which seems to meet any of your needs:
As well the 5590 model might be applicable:
Regards,
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
03-10-2015
01:25 PM
- last edited on
04-20-2016
04:43 PM
by
OscarFuentes
Hi,
Sorry, the scanner is incompatible with Windows 8.1 and there is no software available for the operating system:
http://support.hp.com/us-en/document/c03477149
You may try installing the Basic scanner drivers for Windows Vista and check if that may work.
Save teh file to your desktop, right click it and select Troubleshoot Compatibility.
Follow the stes by selecting that the product was installed on vista and try launching the installation:
If the installation fails I afraid you cannot do much, it was not designed for Windows 8 but it worth trying.
If it work you may scan via Windows Fax and Scan or Paint.
Best of luck,
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
03-10-2015 10:52 PM
Hey 54jack,
You may check the Scanjet G3110 which seems to meet any of your needs:
As well the 5590 model might be applicable:
Regards,
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂