Scanner overexposure on DeskJet 2720

[Sergium]

Got crazy overexposure on DeskJet 2720 scanner in color mode (even without auto-enhance). Couldn't find any settings related to scanner calibration. Is there any way to calibrate or should I just return the device?

I have made some tests.. and this is such a disaster result 😳

[Echo_Lake]

@Sergium

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Does the copy print out the same way?
• Have you tried scanning from different applications or devices? 

Kindly perform the steps mentioned in this document - Resolve scan quality problems on HP printers By the end of the article you will be able to isolate the issue.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Sergium]

Problem is not print-related. Printer itself performs well, prints gradients without clipping.

The article you referring to is not solving the issue – there's no words about calibration, and this is what this scanner needs.

Yes, I scanned from different devices including iOS, iPadOS, macOS – same result. Reason is obviously in device itself, not software. I use 300dpi, no auto-correction (which while enabled makes result even worse). Greyscale scanning mode performs better and doesn't kill highlights as much, but color mode is absolutely awful!

So my questions remains – is there a calibration method for this device?

Thanks.

[Echo_Lake]

@Sergium

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. This seems like a hardware issue with the printer. 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Sergium]

Got message, will try to move with those steps.

Thanks!