Scanner problem

[WBLEW930]

Hello, I am also having the same issue. Everytime I try to scan or copy, it gives me that exact same colored streaks. I have followed all advice posted (cleaning the ADF rollers and separation pads, unplugging/plugging the cord, cleaning the white area of the lid and glass, and updating drivers and firmware) and none of them worked. I have a HP officejet5740 and everytime I run the HP print and scan doctor, it detects everything is updated (all have green checks next to them) and when I start to run a test scan, a  HP Scan message pops up that says "The HP Officejet 5740 was not found." Please help!

[asmita6658]

@WBLEW930

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand there's an issue while scanning or making a copy.

Appreciate you trying the steps suggested in the previous post. I'm afraid this would confirm a hardware problem and the printer needs to be repaired. 

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Hope this helps!

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