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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-08-2021 12:51 PM

HP Recommended
Product: HP Scanjet G3010
Operating System: Microsoft Windows 10 (64-bit)

I have a scanner HP G3010 that I have been using for years. I use the Solution Center to start scanning and everything goes smoothly. I recently installed an HP DeskJet 2721 printer and now I cannot start the Solution Center. A mostly empty  window just comes up and hangs forever. I can scan by using buttons on the scanner but I want the Solution Center to work again. Does anybody know how to solve this problem?

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1 person had the same question
1 REPLY 1

‎04-08-2021 03:32 PM

HP Recommended

I have the same problem running a HP Officejet Pro 8500 A909g. I understand that the HP Solution Center run under Flash which does not longer work in some internet browsers. That's fine for me if I only had another solution? 

 

I run the HP print and scan doctor (latest version). As a result it says that the installation was incomplete. I then downloaded the complete installation file from HP support which is "OJ_AIO_P8500_A909_FULL_WIN_WW_140_408-5.exe".  After deinstallation, re-start and new installation I still can not scan from my pc. When I try to scan all software packages tell me that there is no scanner at all. Any idea? Thanks in advance!

 

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