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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Mozzkat
New member
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Message 1 of 2
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Flag Post

Scanner problem

HP Recommended
HP OfficeJet Pro 8023 All-in-One Printer
Microsoft Windows 10 (64-bit)

I had a paper jam I removed the paper I was supposed to replace the same to complete the scan but I switched the printer off. It took to long to shut down so I switched it off by the main power switch. When I switch the printer back on it says scanner problem. Turn printer on and off it problem persists the scanner has become damaged and cannot print and copy. I tried everything that HP support recommended can someone please help 

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
33,692 26,244 1,709 1,936
Message 2 of 2
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HP Recommended

@Mozzkat

 

Welcome to the HP support community.

 

I understand that you are getting scanner errors, I am glad to assist you.

Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass then it should be a scanner issue.

 

Meanwhile:- 

Perform a power reset , Reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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