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‎06-27-2022 08:07 AM - last edited on ‎06-28-2022 05:48 AM by HP Administrator

HP Recommended
Product: HP OfficeJet Pro 8023 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I had a paper jam I removed the paper I was supposed to replace the same to complete the scan but I switched the printer off. It took to long to shut down so I switched it off by the main power switch. When I switch the printer back on it says scanner problem. Turn printer on and off it problem persists the scanner has become damaged and cannot print and copy. I tried everything that HP support recommended can someone please help 

1 REPLY 1

‎07-02-2022 08:24 AM

HP Recommended

@Mozzkat

 

Welcome to the HP support community.

 

I understand that you are getting scanner errors, I am glad to assist you.

Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass then it should be a scanner issue.

 

Meanwhile:- 

Perform a power reset , Reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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