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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎11-02-2022 11:06 AM - last edited on ‎11-03-2022 10:59 AM by Retired

HP Recommended
Product: HP ENVY Photo 7155 All-in-One Printer

I have tried scanning documents several times. The scans look fine, but when I send them to my Mac, they come out as blank. I've tried several times, same result.

1 person had the same question
3 REPLIES 3

‎11-10-2022 04:02 AM

HP Recommended

Hi @JonathanMaberry,

 

Welcome to the HP Support Community. 

 

I understand that you are facing issues with the scan. I'd like to help!

 

Have you done any changes to the printer or software?

Have you updated the firmware?

Please go through the document here and see how it goes. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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‎11-11-2022 04:03 AM

HP Recommended

Hi @JonathanMaberry,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No

‎11-16-2022 01:28 AM

HP Recommended

Hi @JonathanMaberry

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No
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