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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Jason86
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Message 1 of 2
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Scanner problems - scans black page

HP Recommended
Envy 6020
Microsoft Windows 10 (64-bit)

New Envy 6020 connected to windows 10 PC.  Prints fine.  When try to scan both preview and scan comes out black.  Have reinstalled printer drivers  and still not work.  Noticed that the scanner bar light flashes continuously - any suggestions s 

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
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HP Recommended

@Jason86

 

Welcome to the HP Support Community.

 

Are you able to copy?

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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