Scanner problems

[Migonha]

Hello everyone, I´ve been facing a problem with my scanner bar. It kinda got stuck in the middle and my printer stopped working after that. When I disconnect from the power force and connect back it started again, but when the scanner is initialising the printer goes of and doesn't turn on again. does anyone know what that is? 

all the best !

[Raj1788]

@Migonha

Thank you for joining the HP Community

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

If the scanner bar is still not moving this could be a hardware issue.

Keep me posted, how it goes!

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Have a great day!

Cheers:)