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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-08-2022 06:45 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi, can anyone help me - my scanner stopped working today. It's an HP Deskjet Plus 4210. I've tried unplugging it, and plugging it back in. I've tried updating the driver software. Also turned turning off Windows firewall. Nothing works - it still won't scan. The printer works fine btw. Hoping someone will advise. Only option seems to be to uninstall and reinstall the driver software. I'm wondering if it's something to do with a Windows update....?

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1 person had the same question
1 REPLY 1

‎11-22-2022 04:20 AM

HP Recommended

Hi @Sooz11,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Please follow the document here and see how it goes.

 

You can also refer to this document here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-
HP Community Moderator



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