Scanner randomly stopped connecting

[KC724]

I am receiving a scanner connect issue screen when I try to scan.

IT IS CONNECTED TO THE NETWORK. Printing works just fine over Wi-Fi, it is only the scanner.

I have rebooted the router. I have uninstalled and re-installed. I have done everything.

This is obviously an HP SOFTWARE ISSUE. Is there a human I can speak with and not an AI response???

[Sneha_01]

Hi @KC724,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear about the ongoing issue with your scanner. Here are a few more advanced troubleshooting steps you can try before contacting HP support directly:

1. Check Scanner Software

1. Open HP Smart:
   • Ensure that the HP Smart app or any other HP scanning software is installed and up-to-date.
2. Reinstall HP Software:
   • Uninstall the current HP software from your computer.
   • Download and install the latest version of the HP Smart app or HP Scan software from the HP Support page.

2. Verify Network Settings

1. Check IP Address:
   • Ensure that the printer/scanner has a static IP address. You can set this from your router's settings or directly on the printer’s control panel.
2. Firewall Settings:
   • Ensure that your firewall or security software is not blocking the scanner. Add exceptions for the HP software and the printer’s IP address.

3. Check Windows Services

1. Windows Image Acquisition (WIA) Service:
   • Press Win + R, type services.msc, and press Enter.
   • Find Windows Image Acquisition (WIA) service, right-click on it, and select Restart. Ensure it is set to Automatic.

4. Use the HP Print and Scan Doctor

1. Download and Run HP Print and Scan Doctor:
   • Download the tool from the HP Support page.
   • Run the tool to diagnose and fix any issues related to scanning.

5. Use a Different Scanning Application

1. Windows Fax and Scan:
   • Open Windows Fax and Scan (search for it in the start menu).
   • Try to scan a document using this application.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support