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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎02-23-2024 10:56 AM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Other

I am unable to get my HP Office Jet Pro All-in-One printer/scanner to scan over the network from my computer. My computer and operating system are:

Apple M2 Max running Sonoma 14.2.1

 

I am unable to print with no problem. Wireless/network status printouts from the printer seem fine. I am able to scan to a USB device just fine. However, if I attempt to use the HP scanner software (as well as the Apple software Image Capture) I get an error message: "Scanner reported an error. — An error occurred while communicating with the scanner."

 

I have attempted uninstalling and reinstalling all the software and drivers. I've tried to remove/reset the printer and add it back again. Printing continues to be just fine. But no matter what, I get the same scanner error.

 

Any help for this?

Screenshot 2024-02-23 at 11.39.25 AM.jpg

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