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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-06-2025 10:59 AM

HP Recommended
Product: HP LaserJet Pro MFP 3102fdn Printer
Operating System: Microsoft Windows 11

Hello everyone. Today, I wanted to scan a document with my printer and was shocked by what I saw. In the HP Smart app, I saw the preview and there was a thick black stripe on the left side.

The first scan was with the scanner glass. I then tried the ADF to be on the safe side, but got exactly the same result. I have already cleaned the glass, installed a new update, unplugged the printer and restarted it several times.

Unfortunately, I now suspect that the scanner has broken without having been used (it hasn't been used for about 2 months).

I have attached a picture of what the scan preview looks like.

Kdue097_0-1759769948150.png

 

3 REPLIES 3

‎10-07-2025 12:45 PM

HP Recommended

That is a defective scanner, no cleaning will help.




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‎10-07-2025 12:51 PM

HP Recommended

Okay, so that's what I thought. Is there a replacement part for this printer that I can order and then replace myself? If so, please send me a link to order it.

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‎10-07-2025 12:59 PM

HP Recommended

I would recommend that you contact your local HP authorised service centre regarding that information. Spare parts are model and country specific.

The spare parts list for that model is very limited for public access RM2-3461-000CN should be a part number for a scanner assembly.




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