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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-15-2022 09:17 AM

HP Recommended
Operating System: macOS 10.15 Catalina

I am usually not around the printer in the mornings but at least 2 times this week I have noticed that the printer becomes "activated" (ie:  makes a sound).  Since I did not request a print or scan, I went over to the printer and looked at the print window/screen and saw that it was scanning and then reported a "Scanning complete" message.  

 

Is this something being done remotely because I have connected this with HP ?  

Category:
3 REPLIES 3

‎01-18-2022 12:06 PM

HP Recommended

@il_vecchio43

 

Welcome to the HP Support Community.

 

Let us know which Printer you have.

 

Thanks 🙂


I am an HP Employee

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‎01-18-2022 12:10 PM - edited ‎01-18-2022 12:12 PM

HP Recommended

HP ENVY Photo 7100 series....

I am assuming that the scan is sending information to HP (ink levels, etc.)... if that is NOT the case,  I am worried about the potential of this activity being the result of malware...

 

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‎01-24-2022 10:36 AM

HP Recommended

It could be. Please have your Computer scanned.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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