Scanner showing blank pages only

[benadam1]

My printer/scanner is only scanning blank pages. Just seconds before that, I had scanned a document with no problem. Why is this happening and what do I do for it? I use my scanner daily for important documents, so not having it is causing me major problems, and I am asking for a prompt response.

[Treeko]

Hi  @benadam1 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing printer issue.

Kindly refer to the steps below and let me know if that fixes the issue.

Please perform the below steps and let me know

1) Turn off the Router, Printer, and the computer/ mobile devices. 

2) Wait for 60 seconds. 

3) Turn on the Router first and wait for all the lights to stabilize. 

4) Take out the cartridges. 

5) Unplug the power cord from the printer & wall. 

6) Wait for 30 seconds. 

7) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 

😎 Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back > Insert the cartridges

9) Turn on the computer/ mobile devices.

and also uninstall the HP smart app and reinstall it

Update the firmware: 

Request you to update printer firmware. Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[benadam1]

Hello,

I have to ask: are all these instructions related to the scanning problem with the printer? The printer is still printing normally without a problem, but the scanner problem is very hard to understand. I had just scanned one side of a document with no problem, but when I turned it over seconds later, then I was getting a blank white page and nothing else. I want to know because you gave me quite a few steps to follow, and before I follow all of them, I want to be sure that it will cure the scanner problem because the regular printing functions are operating with no problem at all. Please answer so I can know what steps to take. 

[Treeko]

Hi @benadam1 

The steps above are to hard reset the printer and remove any basic error.

If the issue persists , kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[benadam1]

Hello,

Thank you for replying. Actually, my question was specifically about scanning, not printing. My printer is still printing with no problem. Someone did post something about what to do about possible scanning problems, so I followed the instructions to the letter, and that was what was needed. Now my printer prints and scans with no problem at all.

Because at the time, I had some problems with Adobe because I am transitioning to a replacement laptop, but after I called them and talked with Support, that problem was resolved. Resolving that problem, however, was not the solution. The instructions that I received from a discussion on HP Community did provide the needed instructions and as I said, it's functioning with no problems now.

Maurice King
Published author in three languages