• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎08-17-2022 09:37 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Due to a company "push" update, my scanner stopped working.  I tried to reset my printer, but my scan icon disappeared!!  I've tried everything and cannot get it back.  How do I get back my scan icon?

Category:
2 REPLIES 2

‎08-26-2022 04:22 AM

HP Recommended

Hi @DTHudson

 

Welcome to the HP Support Community. 

 

I understand that you are experiencing difficulties with the scanner after the update. Do not worry, I'd like to help!


To assist you better, I need a few details:


How are you trying to scan?  with a Windows computer, Mac, Android, or iPhone?


What is the update you referring to?

Are you getting any errors? Have you done any changes to the printer software?

Meanwhile, I want you to go through the link and follow the instructions. Click here

 

Hope this helps! Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎08-27-2022 04:26 AM

HP Recommended

Hi @DTHudson,

 

Have you tried those steps yet? Do you still need assistance? Let me know if I can help. Have a great day 🙂

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.