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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-07-2018 12:49 PM

HP Recommended
Product: Officejet 8600
Operating System: macOS 10.14 Mojave

The scan feature stopped working on my 8600 today.  Has worked well for a long time...then today, tried to scan...and the scan button is not there.  How to fix?

3 REPLIES 3

‎12-08-2018 04:04 PM

HP Recommended

@Cberzon

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and would like to help

 

Are you able to make photocopies?

 

Perform a visual test of the scanner mechanism to see if it is jammed.

  1. Remove any original documents or photos from the scanner glass.

  2. Lift the scanner lid slightly, and then press the Copy button or icon.

    • If the scanner light does not move, the scanner mechanism is likely jammed. 

Next  perform a printer reset

 

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.


The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed

 

Then update the Firmware from this Link: https://support.hp.com/us-en/drivers

 

Try scanning and keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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‎12-10-2018 06:48 AM

HP Recommended

It turned out to be a software issue.  I had to delete the printer from my computer and reinstall it and it works now.  Thank you for your suggestion however.

Was this reply helpful? Yes No

‎12-10-2018 08:26 AM

HP Recommended

@Cberzon

 

You are welcome! 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Have a great day!

 

Senan6806


I am an HP Employee

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