Scanner stopped working

[Pissed123]

My scanner says application Frame Host not responding.  The timer just spins and spins,  I have already trouble shooted and tried virtual help.  keeps doing the same thing.  Can anyone help?

[Dragon-Fur]

@Pissed123 

Welcome to the HP Community Forum.

Simple updates -

• Replace the words "This process" with the name of the Application Frame Host process
• Clarify when to try the "Reset HP Smart" fix

Application Frame Host process is a Windows process that is apparently responsible for "framing" an application, that is, providing a Window in which the application can run.

The Application Frame Host process is not directly related a specific application.

When the Application Frame Host fails to work as expected, the failure can impact your application, but the Frame Host is not necessarily a direct part of the application that fails.

An easy to read article on the subject written by How-To Geek:

What Is “Application Frame Host” and Why Is It Running on My PC?

Most of what I can find on the 'net reflects much the same advice, including

• Checking / updating Windows Updates
• Check / Repair Windows
• Reset Windows

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What else?

After checking / running "Windows Update",

Try / Consider

If you are running Fast Start,

Switch off the Fast Start option

Shut down the computer

Wait a few seconds

Start the computer and log in

Switch off / on Fast Start

Fast Start uses a "saved configuration" to more quickly start your computer.  

This is great until / if "something" is saved that should have been discarded during the boot sequence.

Switching off the option forces the computer to boot from the Windows Operating System and File System on the disk.

Windows 10

Settings   > System > Power and Sleep > Additional Power Settings

Choose what the power buttons do

Click Change settings that are currently unavailable 

Remove Check (clear box) Turn on fast startup (recommended)

Save Changes

Windows 11 or Windows 10

Control Panel > icon view > Power Options

Choose what the power buttons do

Click Change settings that are currently unavailable 

Remove Check (clear box) Turn on fast startup (recommended)

Save Changes

Next,

Close programs (for example, browsers, games, email) and close any open windows

Next,

Windows key + X + A (opens Cmd prompt as Admin)

Next,

When the command window opens, type / paste the following command and hit Enter:

shutdown /s /t 0

• Wait for the computer to shut down completely (a few seconds)
• Boot the computer > Log in > Wait around for a couple of minutes (yes, wait, do not rush) >
• Try shutting down the notebook from Windows key > Power

Optional - whether or not you get the results you want ---

Switch ON the fast startup setting.

Dragon-Fur NOTE:

• Business Notebooks > Fast Boot setup may be enabled / disabled in the BIOS

Shut down the workstation > Power on, immediately tap-tap-tap F10 to enter the BIOS >

Advanced > Boot Options >

Check / Uncheck Fast boot > Save and exit

OR

Elevated command prompt - run the following command:

REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Power" /V HiberbootEnabled /T REG_dWORD /D 0 /F

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What else?

After Windows Updates has been checked / run,

After Fast Start is stopped and the system is rebooted,

If the application that is failing is the HP Smart application,

you could try the procedure to Reset HP Smart.

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Consider

Restart everything, including the router that controls your network.

Next...

No Joy?

Reset HP Smart Application - Windows

Reset the HP Smart application - This action removes the app data.

Open Settings > Apps > Apps and Features

Windows 11 - Settings > Apps > Installed Apps

Search and Find HP Smart in the apps list

Open Advanced options > Reset the app

HP_Smart_Win_Apps-and-Features_ Reset_4

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP DeskJet Plus 4152 All-in-One Printer 

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