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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎06-10-2020 01:18 PM

HP Recommended
Product: HP OfficeJetPro 8715
Operating System: Microsoft Windows 10 (64-bit)

Using my HP computer and HP OfficeJet Pro 8710 All in One Printer with HP Smart App, both wireless, I get results printing documents from the computer to the printer.  However, when I try to scan  documents, using HP Smart, the scanner does not respond. The HP Smart window displays that the printer is off-line. The HP Pinter and Scan Doctor App and HP Printer Assistant App offer no solutions.

1 person had the same question
1 REPLY 1

‎06-10-2020 01:35 PM

HP Recommended

Hi,

Type HP Smart into the search bar, right-click it, and select Uninstall.

 

Reinstall the HP Smart app from the MS Store, launch it and follow the steps to re-add the printer:

https://www.microsoft.com/en-us/p/hp-smart/9wzdncrfhwlh

 

May you see any difference?

 

Shlomi



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