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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-15-2019 07:15 AM

HP Recommended
Product: Envy 5030
Operating System: macOS 10.14 Mojave

The scanner works from my phone but not computer. 

 

1 REPLY 1

‎01-16-2019 08:31 AM

HP Recommended

@Sameold

 

A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.

Removing the existing Scanner Application and then installing HP Easy Scan may resolve the issue. Let's try these steps:

1.) Open Finder, click Applications.

2.) Delete the existing HP scanner applications by moving it to trash.

3.) Download and install HP Easy Scan from here. 

Instruction on how to use HP Easy Scan can be found here. 

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

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