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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-26-2024 05:53 PM

HP Recommended
Product: HP ENVY Photo 7155 All-in-One Printer

Alma_22_0-1719445845300.png

I had been printing and scanning for several years with this printer. I can still print  but I am now unable to scan. How do I fix this?

 

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-28-2024 11:22 AM

HP Recommended

Hello @Alma_22 ,
Welcome to the HP Support Community!

 

Update the HP Smart app 

A new version is available.

 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.

View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎06-28-2024 11:22 AM

HP Recommended

Hello @Alma_22 ,
Welcome to the HP Support Community!

 

Update the HP Smart app 

A new version is available.

 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
1 person found this reply helpful
Was this reply helpful? Yes No

‎07-18-2024 02:54 PM

HP Recommended

Thank you!

Was this reply helpful? Yes No
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