Scanner won't move

[Angelo_1]

Hello everyone,

I am suddenly unable to scan and copy anymore.

When I try to scan, the scanner interface (the one embedded with the MacOS) returns the following error:

"Scanner reported and error

The scan was not completed because the operation was cancelled while scanning was in progress."

When I try to photo-copy, the buttons for color copy and colourless copy fall deaf on the printer's ears. Nothing happens. 

Both when scanning and copying, the printer display never shows any error. 

The long light that scans the document never begins to move, it always stays fixed. 

I tried disconnecting and reconnecting, as well as uninstalling and re-installing the printer and the associated HP software, but it solved nothing. 

I am using MacOS Big Sur 11.7.2.

I doubt it is a software compatibility problem because I've scanned using this MacOS before. 

Kind regards

Angelo

[Nal_NR]

Hi @Angelo_1,

Welcome to the HP Support Community. 

I'd like to help!

Perform the steps from this document and see how it goes. 

You may also refer to this document here. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Angelo_1,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reach out to us.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!