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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Photosmart 7525
macOS 10.14 Mojave

I can no longer scan from HP 7525 to my email on computer, or to computer.  However, I can initiate scan from computer.  Ran wireless Network test on HP 7525 and all checks out...recognizes router, has IP address 192.168.1.70

 

In the past I could initiate scan from 7525 to computer, but has stopped working.  Have unplugged and replugged scanner, but still does not work.

 

Help!

1 REPLY 1
HP Recommended

@pepper031, Welcome to HP Support Community!

 

Going through your post, I see that you're unable to scan to computer. Follow the steps below to see if that helps-

 

Go to Applications > HP > HP Utility

Click on Scan to Computer

 

 

 

Try Scanning.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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