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- Scanner won't recognize computer

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02-16-2020 06:31 PM
I can no longer scan from HP 7525 to my email on computer, or to computer. However, I can initiate scan from computer. Ran wireless Network test on HP 7525 and all checks out...recognizes router, has IP address 192.168.1.70
In the past I could initiate scan from 7525 to computer, but has stopped working. Have unplugged and replugged scanner, but still does not work.
Help!
02-19-2020 08:18 AM - edited 02-19-2020 08:18 AM
@pepper031, Welcome to HP Support Community!
Going through your post, I see that you're unable to scan to computer. Follow the steps below to see if that helps-
Go to Applications > HP > HP Utility
Click on Scan to Computer


Try Scanning.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee