Windows 11 Upgrade Guide
When i try to photocopy any piece of paper I need, the printer pops up with the message:
"PROBLEM WITH SCANNER
Turn off the printer, then turn on. If the problem persists, the scanner is defective and cannot perform COPY/SCAN"
I did what it said yet nothing changed. A few days ago, the scanner had at least moved and lit up but just got stuck on "Copying...".
So what do I do I do now? Can I fix the scanner or do I have to get a new printer now?
Welcome to the HP support communtiy.
I understand that you are getting scanner errors, I am glad to assist you.
Is the printer connected directly to the wall power outlet?
Perform a power reset, reset the printer to recover from printer errors or failures.
Update the printer firmware to install the latest updates
Click here for the steps.
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Sandytechy20 I am an HP Employee
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