Scanner won't work

[scottmyers805]

All of the sudden my scanner does not work. I get a message "The scan failed. Try again of press exit". I tried to download a scan troubleshooting program on the HP site and that did not work either. I tried disconnecting and reconnecting and that did not work either. Any suggestions out there? Thanks!

[Kumar0307]

Hi @scottmyers805

Welcome to the HP Support Community. I understand you are not able to scan. I'd be happy to assist you.

• Which application are you using to scan?
• Are you able to print from the PC?
• Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

For now, let us try these steps to resolve this issue:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Check the scanner bar functionality

Perform a visual test of the scanner mechanism to see if it is jammed.

1. Remove any original documents or photos from the scanner glass.
2. Lift the scanner lid slightly, and then press the Copy button or icon.

If the scanner light does not move or moves halfway or is not lit, the scanner mechanism is likely jammed/broken.

Use the HP Smart app to print and scan from your Win PC

Click here to download and know more about the app.

Hope this helps! Keep me posted. 

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