Scanner won't work

[NeilRog]

The scanner has simply stopped working.  Turning it on and off, re-booting the computer - neither work.  Have downloadd drivers again but still nothing works

[sandytechy20]

@NeilRog

Welcome to HP support community.

Are you getting any error message while scanning?

How is the printer connected, USB or Wireless?

Meanwhile:

Check the scanner bar functionality: Lift the scanner lid slightly, and then press the Copy button or icon to start a copy job. If the scanner light does not move or illuminate, the scanner mechanism requires servicing.

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

Update the printer firmware

Refer this HP document for the steps to update the firmware:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.