Scanner

[Neutors]

Both the scanners on the printer do not work it will try and move a little and then just sets itself back and doesn't end up scanning the document. The rest of the printer's functions work flawlessly. I also tried a hard reset and it did not work. This problem seemingly happened out of nowhere and I don't know what else I could do to try and resolve the problem.

[Kumar0307]

@Neutors, Welcome to the HP Support Community!

What model printer are you using?

HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Update the printer firmware

Click here to know different methods of updating printer firmware.

Check the scanner bar functionality

Perform a visual test of the scanner mechanism to see if it is jammed.

1. Remove any original documents or photos from the scanner glass.
2. Lift the scanner lid slightly, and then press the Copy button or icon.

If the scanner light does not move or moves halfway or is not lit, the scanner mechanism is likely jammed/broken.

Hope this helps! Keep me posted. 

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Have a great day! 

[NorthanGool]

thanks for answer