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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet 4652 All-in-One Printer
Microsoft Windows 11

I have an HP Office Jet 4652 All-in-One Printer.

 

My scanner quit working after I upgraded my windows system from Windows 10 to Windows 11.  How can I get me scanner working again?

 

1 REPLY 1
HP Recommended

Hello @44Nathan .
Download and install the following driver and try scanning:

https://ftp.hp.com/pub/softlib/software13/COL61230/mp-147816-1/Full_Webpack-40.15.1231-OJ4650_Full_W...

 

Optional driver:

https://ftp.hp.com/pub/softlib/software13/printers/OJ4650/basic/Basic_Webpack_x64-40.15.1231-OJ4650_...


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