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‎07-29-2023 10:11 PM - last edited on ‎08-03-2023 04:45 AM by Retired

HP Recommended
Product: HP ENVY 7645 e-All-in-One Printer

Used the HP doctor about fixing why my all-in-one scanner stopped working.  I get an error OCR application is not installed. Worked before.

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1 REPLY 1

‎08-02-2023 11:16 AM

HP Recommended

Hi @Tweety52 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing connectivity issues with HP Printer.

 

I suggest you install the driver and connect the printer to check if that fixes the issue.

 

You can follow the steps to install HP Smart App from this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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