Scanner

[Beth3660]

I am trying to scan documents and I get a message that says Error, scanner is busy

[Nal_NR]

Hi @Beth3660,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Going through your post, it looks like a scanner failure issue with your printer. This happens when the printer gets insufficient power to the scanner or when there is a mechanical issue with the printer scanner mechanism. Try the steps mentioned below to try and fix the issue:
 

• Remove the cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the steps did not work, I am afraid the issue could be with the printer hardware. I would suggest you contact HP phone support to set up a service for the printer.

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