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[Loubelle39]

I have just set up my new printer connecting it to my laptop.  When I print a document no problem, however when I have tried to scan something it cannot pick up the document from the same paper tray which doesnt make sense, can anyone help please

[Meghana_10]

Hello @Loubelle39, Welcome to the HP Support Community.

Thanks for reaching out about your query regarding the HP OfficeJet 250 Mobile All-in-One Printer.

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

On the HP OfficeJet 250 Mobile All‑in‑One, scanning uses a different paper path than simple printing, and paper feed issues can stop the printer from picking up pages for scanning. Follow these steps to fix the “does not pick up paper” behavior.
 

1. Check and Reload the Paper Correctly

1. Remove all paper from the input tray.
2. With a flashlight, look inside the tray and remove any visible paper jams or scraps.
3. Check the removed paper and discard any bent, wrinkled, or torn sheets.
4. Make sure all sheets are the same size and type, then fan and align the stack.
5. Load the paper into the input tray until it stops.
6. Slide the paper‑width guides inward until they just touch the edges of the paper without bending it.
7. On the control panel, confirm the size and type of the paper you loaded, then touch OK.
8. Try scanning again.

If the issue continues, go to the next step.
 

2. Clean the Paper Pick Roller and Reset the Printer

Dust or debris on the paper pick roller can cause the printer to fail to grab pages.
 

Materials needed:
- Clean lint‑free cloth
- Cotton swabs
- Distilled or bottled water

1. Push down on the control panel to close it.
2. Remove all paper from the input tray and close the top cover.
3. With the printer still on, go to the rear and disconnect the power cord and any other cables from the printer.
4. Disconnect the other end of the power cord from the wall outlet.
5. Push in on the tab and remove the battery cover.
6. Push up on the silver tab to release the battery, then remove the battery.
7. Return to the front and open the top cover.
8. Dampen a cotton swab with water (remove excess moisture with the cloth).
9. Use the swab to clean the paper pick roller, removing buildup or debris, rotating the roller so you clean the entire surface.
10. Let the roller dry for about 10 minutes.
11. Close the top cover.
12. From the rear, slide the right side of the battery into the printer and push forward until it snaps into place.
13. Reinstall the battery cover (slide the tab into the groove and push forward until it snaps).
14. Plug the power cord back into the wall outlet, then reconnect it and any other cables to the printer.
15. Return to the front, lift the top cover, then push down the control panel to view it. The printer should power on automatically; if not, press the Power button.
16. Load paper again and try scanning your document.

Please check the link for more information - Fixing Your HP OfficeJet 250 Mobile All-in-One Printer When It Does Not Pick Up Paper

Take care and have an amazing day!