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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎12-28-2020 03:45 PM

HP Recommended
Product: HP Scanjet -4010
Operating System: macOS 10.15 Catalina

HP Photosmart StudioApp "needs to be updated" when connect HPScanjet G4010 to MAC OS Catalina 10.15. 7. Compatible?

Category:
1 REPLY 1

‎12-31-2020 07:25 AM

HP Recommended

Hello @SteveGC 

 

You can try to use the latest driver available at HP.com

 

https://support.hp.com/us-en/drivers/selfservice/hp-scanjet-g4010-photo-scanner/3236364

 

Hopefully it will allow you to use your scanjet.

 

Regarding  the HP Photosmart Application I found this :

 

https://www8.hp.com/us/en/ads/print-projects/photo-creations/retire.html

 

Thank You for 10 Creative Years!

HP Photo Creations program has retired since November 30, 2019. The software no longer runs after that date.

Over the last several years, HP has worked diligently to make it easier to print from desktop and mobile. After November 30, 2019, please use the built-in apps for Windows, macOS, and your mobile devices for the majority of your printing needs. You can also install the HP Smart app to manage your printer and access solutions designed to increase your productivity and creativity. HP Smart is available for Windows, Mac, iOS, and Android devices. HP Smart is a free download at https://123.hp.com

 

I hope this info Help you.

 

Happy New Year !!

 

I am an HP employee
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