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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-25-2024 11:21 AM

HP Recommended
Product: HP DeskJet 2742e All-in-One Printer

I am trying to scan documents and I get a message that says Error, scanner is busy

Category:
1 REPLY 1

‎01-28-2024 08:12 AM

HP Recommended

Hi @Beth3660,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Going through your post, it looks like a scanner failure issue with your printer. This happens when the printer gets insufficient power to the scanner or when there is a mechanical issue with the printer scanner mechanism. Try the steps mentioned below to try and fix the issue:
 

  • Remove the cartridges from the printer.
  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the steps did not work, I am afraid the issue could be with the printer hardware. I would suggest you contact HP phone support to set up a service for the printer.

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Nal_NR-Moderator
I am an HP Employee

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