Scanning Double Sided Document from HP OfficeJet Pro 8740

[Suelu]

When I initially installed the printer and software, I could scan from the Printer.  There is a button "Original 2-sided" that I was able to turn on when I fed the originals into the ADF.  It allowed me to scan two-sided originals without having to use the HP Smart software.  I have added the printer and the software to a new Windows 10 PC and that button is now grayed out.  It looks like this question has been asked before.  I know it used to work.  Has anyone figured out how to activate that button?

[Dragon-Fur · Accepted solution]

@Suelu 

Some places to look / check

Duplex feature installed? (Model Dependent)

Control Panel > icon view > Devices and Printers >

Right-Click Printer > Printer Properties > tab Device Settings >

Under Installable Options > Automatic Duplexing Unit > Select / Verify Installed > OK

Continued loss of duplex setting?  Try Different Doctor version:

HPPSdr.exe

Information / version file

HPPSdr.xml

Paper Setting on Printer Control Panel

Check / Adjust / Retain the Paper at the Printer Panel

Open Printer Tray,

If you have not yet done so, add desired paper type

Close Tray

IF applicable for your printer:

On the printer control panel, Click Modify (wording varies), set the paper size and type, Click OK

NOTE:  If the size of the Paper Size is not in the Drop-down list, Select Custom

Duplex / Simplex option in Printing Preferences (Model Dependent)

Control Panel > icon view > Devices and Printers >

Right-Click Printer > Select Printing Preferences

For Duplex:  Select a shortcut that provides the two-sided option and leave that shortcut highlighted (selected)

For Simplex (one sided):  Select a shortcut that does NOT the two-sided option and leave that shortcut highlighted (selected)

And / Or (if your printer software supported “custom shortcuts”)

Select a shortcut > Make changes that includes what you need / want (two-sided or one-sided)

NOTES

• Remember to check the settings under each Tab
• Pay attention – not all Media types (kind of paper) and / or paper sizes support Duplex

If the printer supports the option,

     Save the changed shortcut settings with “Save As” (wording varies) to create a Custom shortcut

Leave the (new / custom) shortcut you want highlighted as the “default”

Click Apply / OK to save the shortcut

Embedded Web Server (EWS) -

Webscan

Tray and Paper Management

Example

EWS_9025_Webscan_1

Semi-related

Not all paper sizes / types support Duplex

Check / Verify Preferences for Tray and Paper Management

EWS_9025_Preferences_Tray_and_Paper_Management_1

HP Scan - Menu

9025_HP_Scan_Menu_PDF_1

HP Smart - Main Menu - Set / Adjust > Select  More Settings

HP_Smart_W10_Scan_Document_Screen_1

HP Scan and Capture (from the Windows Store)

Scan_and_Capture_0B

References

HP Printers - How to Scan (Windows)

HP Scan and Capture - Windows Store - Requires Windows 8 or higher

• Download-Save-Install   HP Scan and Capture

HP Smart for Windows - Print and scan software

• Download-Save-Install >  HP Printers - Using the HP Smart App (Windows 10)

Webscan – located in the Embedded Web Server (EWS) – No additional software

If the printer is on the network,

• Open your favorite browser > type / enter Printer IP address into URL / Address bar
• Tab Settings > Security > Administrator Settings > make sure Webscan is checked / enabled
• Tab Scan > Webscan 

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8740 All-in-One Printer series

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[Suelu]

Hi Dragon-Fur -

Thank you so much.  There were 2 issues.  The duplex setting and then, somehow I had hit the lever that blocked the ADF.  Once I reset the Automatic Document Feed bar and the screen on the Printer indicated a document was loaded, the scan 2-sided original reactivated.

It works with the new PC!  Thank you so much!

[Dragon-Fur]

@Suelu 

Excellent.

You are welcome.

Happy Printing!

Stay safe.

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